Ultimaps Refunds & Returns

Ultimaps sells digital services — single-map Pro exports and workspace subscriptions. Nothing is physically shipped. This page explains when and how we issue refunds.

Last updated: April 14, 2026.

What you are buying

  • Pro single-map export. A one-time purchase that unlocks a 24-hour window on a specific map, during which you can re-export that map without attribution and in higher quality. Files you download during the window remain yours under the Ultimaps Content License.
  • Workspace subscription. A recurring plan (monthly or annual) that grants Pro export rights on all maps in the workspace, plus additional workspace features, for as long as the subscription is active.

Our general approach

We offer refunds only when something didn't work on our side — for example, if an export failed to deliver, a payment was charged twice, or a feature you paid for is unavailable due to a service issue we cannot resolve in a reasonable time.

We do not issue refunds for change of mind, unused but active subscription time, or circumstances outside our service (forgotten cancellations, budget changes, accidental renewals already processed).

This approach is standard for digital-content products that are instantly consumable. Your statutory consumer rights are preserved — see the Statutory rights section below.

1. Pro single-map exports

You are eligible for a full refund if:

  • Your payment was successful but the Pro window never activated on the map you purchased
  • You were charged more than once for the same purchase
  • Technical problems on our side prevented you from downloading a working export during the Pro window, and our support team was unable to resolve the issue within a reasonable time

You are not eligible for a refund if:

  • You downloaded one or more working exports during the Pro window
  • You purchased the wrong map and wish to switch (contact us — we can often help without a refund)
  • You changed your mind after the Pro window opened
  • You did not use the Pro window and it has now expired

How to request: email support@ultimaps.com within 15 days of purchase. If we need additional detail, we will ask.

2. Workspace subscriptions

2.1 Cancelling

You can cancel at any time from your workspace settings. Your Pro rights remain active until the end of the billing period already paid for. You will not be billed again.

2.2 Refunds for recent renewals

If a subscription auto-renewed and you contact us within 7 days of the renewal charge and have not used any Pro features in that new period (no Pro exports downloaded, no subscription-only features used), we will refund the renewal charge and cancel the subscription.

After 7 days, or once Pro features have been used in the new period, the renewal charge is non-refundable and the subscription will continue until the end of the paid period.

2.3 Technical faults

If a fault on our side prevents you from using the subscription features you are paying for, and we cannot resolve it within a reasonable time, contact us. We will issue a pro-rated refund for the affected period or credit your account, at your choice.

2.4 Not eligible

  • Unused but active subscription time (please cancel before the next renewal to avoid being charged)
  • Discounts or promotional credits already consumed
  • Workspaces terminated by us due to breach of the Terms of Service

3. Statutory rights

Nothing in this policy affects rights you may have under applicable consumer-protection law. If you are an EU, EEA, UK, or other consumer with a statutory right that conflicts with the terms above, the statutory right applies. Contact us at support@ultimaps.com and we will handle your request in accordance with the law that applies to you.

4. Processing time and method

Approved refunds are issued to the original payment method and processed within 14 days of our decision. Your bank or card network may take additional time to post the refund to your account.

5. Chargebacks

If you dispute a charge with your bank or card issuer before contacting us, we may suspend your account until the dispute is resolved. Please email support@ultimaps.com first — almost every issue can be resolved faster and more simply through support than through a chargeback.

6. Contact

  • Refund requests: support@ultimaps.com
  • Questions about this policy: support@ultimaps.com

We respond within 2 business days.